National Consumer Helpline

National Consumer Helpline Records 10,797 Calls in October 2011

The National Consumer Helpline (NCH) received 10,797 calls during October 2011. In addition to these telephonic calls/complaints, 536 complaints were also received through online complaint system on NCH website. .       The maximum calls were received from Delhi followed by Maharashtra, Uttar Pradesh Haryana and Rajasthan.                         Break-up of calls in respect of top five States during August 2011 is as under: S. No. State Complaints % age of total calls 1 Delhi 2150 27.32 2 Maharashtra 1604 14.86 3 Uttar Pradesh 1444 13.37 4 Haryana 814 7.50 5 Rajasthan 678 6.28          The ‘Product’ sector contributed 16% of the total calls/complaints followed by ‘Education’, ‘Banking’ ‘LPG’ and ‘Telecom’.             As per feedback received from 830 callers, 765 complaints were resolved under   convergence with various companies.       Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website:www.nationalconsumerhelpline.in.